Refund & Lead Return Policy

This Refund & Lead Return Policy ("Policy") governs all transactions on the LightSkye Leads platform ("Platform"). By making any purchase on the Platform, you acknowledge that you have read, understood, and agree to the terms of this Policy.

LightSkye operates a credit-based system. You purchase credits with real currency, then use those credits to acquire Leads. This Policy addresses both credit purchases (monetary transactions) and Lead returns (credit-based transactions) separately.

All credit purchases are final and non-refundable. No exceptions.

When you purchase credits on the Platform:

• The transaction is complete and final once payment is confirmed by Stripe.
• Credits are immediately added to your account balance and cannot be reversed, withdrawn, or converted to cash.
• You will not receive a monetary refund to your credit card, debit card, bank account, or any other payment method for any reason.
• This applies regardless of whether you have used the credits or not.

By purchasing credits, you expressly acknowledge that you are acquiring a digital entitlement with no cash value outside the Platform, and you waive any right to a monetary refund.

While credit purchases are non-refundable, LightSkye does offer a Lead Return process for qualifying situations. If approved, credits spent on the Lead will be restored to your Platform account.

3.1 Eligible Return Reasons

A Lead may qualify for return if:

• Invalid Contact Information: The phone number, email address, or physical address provided is disconnected, invalid, or does not belong to a real person.
• Duplicate Lead: You received the same Lead (same homeowner, same address) that you already purchased on the Platform.
• Wrong Service Area:The Lead's location is significantly outside the geographic area described at the time of purchase.
• Homeowner Not Interested: The homeowner confirms they never requested solar information or denies any interest in solar services.

3.2 Non-Eligible Return Reasons

The following do not qualify for a Lead return:

• The homeowner was interested but did not respond to your specific outreach attempt.
• The homeowner changed their mind after your initial contact.
• The homeowner chose a different contractor or installer.
• You were unable to reach the homeowner after one or two attempts (Leads require reasonable follow-up effort).
• The Lead did not convert into a sale or signed contract.
• Dissatisfaction with the general quality of Leads.
• Buyer's remorse or change of business plans.

To request a Lead return:

1. Navigate to the Lead in your Inventory on the Platform.
2. Submit a return request specifying the reason from the eligible categories listed above.
3. Provide supporting evidence where applicable (e.g., screenshots of disconnected numbers, bounce-back emails, or homeowner confirmation of non-interest).
4. Return requests must be submitted within 7 calendar days of Lead purchase. Requests submitted after this period will not be considered.

All Lead Return requests are reviewed internally by LightSkye staff. The review process works as follows:

• A LightSkye team member will review your return request and any supporting evidence.
• LightSkye may independently verify the Lead information (e.g., contacting the homeowner, verifying contact details) as part of the review.
• LightSkye reserves sole and absolute discretion to approve or deny any return request. Our decision is final and not subject to further appeal.
• You will be notified of the decision through the Platform. We aim to resolve return requests within 5 business days.

5.1 If Approved

• The credit amount originally spent on the Lead will be restored to your Platform account balance.
• The returned Lead may be made available again on the marketplace for other Buyers.
• Credit restoration is the sole and exclusive remedy for returned Leads. No monetary refund will be issued.

5.2 If Denied

• You will receive a brief explanation of why the return was denied.
• The credits spent on the Lead will not be restored.
• The decision is final.

LightSkye monitors return request patterns to prevent abuse. The following may result in restrictions on your account:

• Submitting a disproportionate number of return requests relative to your purchase volume.
• Providing false or misleading evidence to support a return request.
• Attempting to return Leads after already using the homeowner's contact information for business outreach.
• Coordinating with other users to exploit the return process.

If abuse is detected, LightSkye may: (a) deny current and future return requests; (b) suspend or terminate your account; and (c) forfeit any remaining credits on your account.

If you disagree with a Lead Return decision or have a concern about any transaction, you must contact LightSkye directly before taking any other action. We are committed to resolving disputes fairly and promptly.

Contact us at support@lightskye.com with your account email and a description of the issue. We will respond within 2 business days.

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting LightSkye is a violation of the Terms of Service and subjects your account to the consequences described in Section 7 of the Terms of Service.

LightSkye reserves the right to modify this Policy at any time. Changes will be posted on the Platform with an updated "Last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.